Question 1

Are all the products marketed under the Weslaan brand manufactured by the company itself?

Accepted Answer

Weslaan manufactures some of the products, and others are collected from trusted people after a quality check.

Question 2

How long will it take to receive the products after placing an order?

Accepted Answer

Normally, it takes 2 to 7 business days, depending on your location. Delivery time is subject to factors beyond our control, including unexpected travel delays from our courier partners due to weather conditions or strikes.

Question 3

How can I track my order?

Accepted Answer

Once the order is shipped, we will send you the tracking number and courier partner details to your email.

Question 4

How do I return/replace a product?

Accepted Answer

Returns (to get refund)

Returns are only eligible if the product was received damaged, or wrong product received. Contact us with your order number to place a return request. Our courier partner will come to pick the product. Once the product is back on our warehouse, we will initiate the refund. Based on your payment method, the amount will be transferred back to you.

Replacement (to get new product)

Replacement are only eligible if the product was received damaged, or wrong product received. Contact us with your order number to place a replacement request. Our courier partner will come to pick the product. Once the product is back on our warehouse, we will send you a fresh product.

Frequently Asked Questions

Are all the products marketed under the Weslaan brand manufactured by the company itself?

How long will it take to receive the products after placing an order?

How can I track my order?

How do I return/replace a product?

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